Frequently Asked Questions
Everything you need to know about bringing Fairmont quality home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on Fairmont Store products?
Yes, all our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress in real-time.
Are your wood products sustainably sourced?
At Fairmont Store, we are committed to sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.