Returns & Exchanges

At Fairmont Store, we want you to be completely satisfied with your home decor and furnishings. If your purchase doesn't perfectly fit your space, you can return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided return label to your box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.